When I was attempting to learn how to lino cut a few weeks ago, one of the cutters that came with the kit totally broke upon first use. I'm one of those curmudgeons who actually takes the time to write angry letter to my representatives so it shouldn't surprise you that I taped the broken cutter to a note explaining that it had broken and could they please send me a new one. Speedball sent me a whole box of them, which proves to me that they have got their customer service department together. Thanks, Speedball.
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